Privacy Policy

Privacy Policy for Chime4u

Last updated: 27th August 2025

At Chime4u, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website [www.chime4u.co.uk] (“our website”).

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

Chime4u (“we”, “our”, “us”) is the controller of your personal data. If you have any questions, you can contact us at:

Email: hello@chime4u.com
Address: c/o Belfry House, Bell Lane, Hertford SG14 1BP

2. The Information We Collect

We may collect and process the following types of personal data:

Information you provide directly – such as your name, email address, phone number, and any details submitted via contact forms or account registration.
Technical information – including your IP address, browser type, operating system, and how you interact with our website (collected through cookies and similar technologies).
Transactional information – if you purchase services, we may collect billing details and payment information (processed securely by our payment providers).

3. How We Use Your Information

We process your personal data for the following purposes:

To provide and manage our services.
To respond to your enquiries or requests.
To process payments (where applicable).
To send you updates, newsletters, or marketing communications (only where you have consented or where we have a legitimate interest).
To improve our website, monitor usage, and protect against fraud or misuse.
To comply with legal and regulatory obligations.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Consent – when you sign up for newsletters or agree to marketing.
Contract – where processing is necessary to deliver our services to you.
Legal obligation – to comply with applicable laws.
Legitimate interests – to operate and improve our services (unless your rights override these interests).

5. Sharing Your Information

We will not sell your personal data. However, we may share it with:

Trusted third-party service providers (such as hosting providers, IT support, and payment processors).
Regulatory authorities or law enforcement when required by law.
Business partners, only where necessary and with appropriate safeguards.

6. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience and to analyse website traffic.

You can control cookie preferences through your browser settings.
For more information, see our Cookie Policy [link].

7. Data Retention

We will only keep your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

8. Your Rights

Under UK data protection law, you have the following rights:

The right to access your personal data.
The right to correct inaccurate or incomplete data.
The right to request deletion of your data (“right to be forgotten”).
The right to restrict processing.
The right to data portability.
The right to object to processing (including marketing).
The right to withdraw consent at any time.

To exercise these rights, please contact us at hello@chime4u.com

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access.

10. International Transfers

If we transfer your personal data outside the UK, we will ensure it is protected with appropriate safeguards in line with UK data protection law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: hello@chime4u.com
Address: c/o Belfry House, Bell Lane, Hertford SG14 1BP

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk.